Version control for every operational decision your team makes.
rezlv captures how decisions are actually made — across returns, escalations, refunds, and disputes — then turns them into searchable, governed organizational knowledge.
For scaling ecommerce brands at the $500K–$2M stage where tribal knowledge starts breaking.
No credit card · 20-minute walkthrough · Founder-priced for early brands
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Welcome back, Cooper
Here's your decision operations overview
97.2%
+3.1% from last month
2,847
+118% from last month
1.8 hrs
-24% from last month
VIP Return Override
142 decisions
30-Day Return Window
98 decisions
Goodwill Credit Policy
67 decisions
Built to integrate with the tools your team already uses
The real enemy
Your real enemy isn't ticket volume. It's decision inconsistency.
Different employees make different decisions for the same situation. Not because they're bad at their jobs — because the system doesn't give them what they need.
Companies lack a system that captures, standardizes, and applies operational decision-making across the organization.
Policies are scattered
Some are in Notion. Some are in Slack. Some are in managers' heads. There is no single authoritative source at the moment of decision.
Agents lack context
They don't know how similar cases were handled before or who approved past decisions. They don't know what precedent exists.
Policies drift silently
A manager approves one edge case Monday. Another manager handles it differently Friday. Nobody records why. The policy evolves invisibly.
Knowledge is tribal
The best agents know what to do. New ones don't. When employees leave, knowledge leaves too. ~42% of a veteran's work can't be covered by those who remain.
How it works
From scattered knowledge to executable decisions.
Capture
Every operational decision is recorded automatically from Gorgias, Zendesk, email, Slack, and help desk tools. No manual logging — rezlv captures what actually happens.
Organize
Decisions are linked to policies, precedents, outcomes, and owners. Every decision becomes a node in your company's decision graph — searchable, attributable, and connected.
Recommend
When a similar situation occurs, rezlv surfaces how the company handled it previously and recommends the most appropriate action based on precedent.
Govern
Leaders see who is making decisions, where deviations occur, and how policies evolve over time. Decision drift becomes visible before it becomes a problem.
The decision layer
Everything you need to govern operational decisions.
Decision History
Every operational decision is recorded with what was decided, who decided it, why, what policy supported it, and how similar cases were handled previously.
Precedent Recommendations
Instead of agents escalating every edge case, rezlv surfaces relevant precedents and recommends decisions based on prior company behavior.
Policy Governance
Track how policies evolve over time. See when decisions deviate from policy and who approved the deviation.
Decision Analytics
Understand your team's decision patterns. See consistency rates, escalation trends, and policy adherence across your operation.
Audit Trail
Complete, searchable record of every operational decision. Who, what, when, why, and what precedent was referenced.
Human-in-the-Loop
rezlv recommends decisions but a human always approves. It can never promise an outcome you wouldn't honor.
Integrations
Connects to where decisions already happen.
Shopify
Order history, customer LTV, purchase data, and return records flow in automatically — giving every decision full context.
Gorgias
Ticket context, agent assignments, CSAT scores, and VIP tags pulled in real-time so decisions are never made blind.
Zendesk
Full ticket history and escalation paths sync seamlessly into the decision layer for complete operational visibility.
Plus your entire stack
No more scattered policies across Notion, Slack, and Google Docs.
What changes
Before and after the decision layer.
rezlv turns company decision-making into a searchable, version-controlled system of record.
~42%
of a veteran's work can't be covered when they leave
Tallyfy
$50K/yr
lost to knowledge gaps for a 10-person team
IDC
~60%
of what a new hire needs is documented — they guess the rest
Industry average
Knowledge lives in people's heads.
Every decision becomes organizational knowledge.
Agents ask managers repeatedly.
Agents resolve cases consistently using precedent.
Similar cases receive different outcomes.
Similar cases handled the same way, by default.
Policies drift without anyone noticing.
Policy evolution is tracked, visible, and governed.
When employees leave, knowledge leaves.
Institutional memory persists regardless of headcount.
Managers approve the same edge case repeatedly.
Approved precedents auto-surface — no re-escalation.
FAQ
Questions, answered.
Still unsure if rezlv fits your stack? Book a walkthrough and we'll walk through your exact workflow.
Every time your team makes an operational call — approving a refund, handling an edge case, escalating a dispute — rezlv logs what was decided, who decided it, why, and what precedent supported it. Over time, you can see how your decision-making evolves and where policies need updating.
Wikis are passive — they require someone to remember to check them. rezlv is active. It captures decisions as they happen, surfaces relevant precedent at the moment of action, and tracks how policies evolve over time.
CX automation tools like Gorgias or Zendesk AI automate responses. rezlv governs the decisions behind those responses. We don't replace your helpdesk — we connect to it and create a decision layer on top.
The pain typically starts around $500K+ in annual revenue with 7–10 team members. By $2M and 15 people, the lack of decision infrastructure becomes a visible growth blocker.
No. rezlv surfaces precedents and recommends decisions, but a human always approves before anything goes out. It's human-in-the-loop by design.
rezlv connects to Shopify, Gorgias, Zendesk, and email. We capture how decisions are actually being made across these systems and organize them into a searchable decision history.
Most brands go from kickoff to capturing real decisions within two weeks. Connecting your tools takes a working session, not a multi-quarter project.
SOPs tell your team what the policy is. They don't track whether anyone followed it, how similar cases were handled, or when the policy drifted. rezlv captures the actual decisions your team makes and turns that into governed, searchable knowledge.
Stop losing decisions to Slack threads and memory.
Request access to the decision layer scaling brands are missing. Currently onboarding Shopify/DTC brands at $500K–$2M revenue.
Book a walkthrough
See it working on your actual workflow.
A 20-minute call using your real returns and CX scenarios. Founder-priced access for the first cohort of brands who help shape the product.
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